Castle Creations | FAQ: Phoenix

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FREQUENTLY ASKED QUESTIONS: PHOENIX HV

Look here for answers to frequently asked questions about Phoenix HV Brushless Controllers. If you can't find an answer to your question here, please e-mail us at support@castlecreations.com or give us a call at (913) 390-6939.

Phoenix HV High Voltage Brushless Controllers

1. When I plug my Phoenix HV controller into the Castle Link it does not connect. Why?

2. I know I have to plug a battery pack into my Phoenix HV controller to get it to connect to Castle Link, but it’s still not working. Why?

3. When I plug in my high voltage battery pack (4s-12s lipo, 12-20 NiMH) into my Phoenix HV or Phoenix-125, etc. controller there is a large spark. Why?

PHOENIX HV BRUSHLESS CONTROLLERS

1. When I plug my Phoenix HV controller into the Castle Link it does not connect. Why?

The HV controllers are opto isolated which stops all current between your receiver and the speed controller during normal operation. Because of this, power between your computer and the controller is also interrupted. As such, you must supply power to the processor from an outside source. The processor on the HV controllers requires at least 16 volts (equivalent to a charged 4s lipo or 16 cell NiMH pack) to boot up. Be sure to plug the controller into the link first, then plug the pack in. It will not work the other way around.

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2. I know I have to plug a battery pack into my Phoenix HV controller to get it to connect to Castle Link, but it’s still not working. Why?

Answer: First, ensure that the pack you are plugging in is higher than 16 volts, and that your “USB connection status” box in the lower left hand corner of the Castle Link screen is green*. Plug the controller into the Castle Link, and then plug your battery pack into the controller. It will not work the other way around (battery then link). If it is still not connecting, try removing the green PCB (printed circuit board) at the end of the Castle Link, plug it back in, and repeat the process. If none of this works, contact tech support.

*If your “USB connection status” box is red, please skip down to the driver installation question on the FAQ page to resolve it.

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3. When I plug in my high voltage battery pack (4s-12s lipo, 12-20 NiMH) into my Phoenix HV or Phoenix-125, etc. controller there is a large spark. Why?

The spark is your friend. If ever you plug your pack into your controller and you don’t see the spark, contact tech support at support@castlecreations.com or (913) 390-6939 and send the controller in for repair. Your capacitors will need to be changed. NEVER fly if you do not see the spark, especially with high voltage applications! The higher the voltage, the bigger the spark should be. Remember, the spark is your friend!!!

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